Know What You Don’t Know
I heard a speaker tell this a story of how he arrived to his speaking gig early and was shown to the auditorium. There was a grand piano in the center of the stage. The man from the auditorium said, “I’ll go get some guys and we’ll move the piano for you.” Left by himself, the speaker decided to move the piano. He gives the piano a push and watches in horror as one leg buckles and the whole thing tilts and comes crashing down. It turns out the piano had one broken leg, which the speaker had no idea about.
One of the downsides of incompetence is that you don’t know you are incompetent.
I grew up wanting everyone to think I had the answers. I would frequently answer questions with “facts” that sounded right to me. Sometimes bluffing worked, but eventually people catch on. It took a lot of growing up before I was able to say “I don’t know.” Now, when I have an opinion, I will state it as an opinion: “I’m not a doctor, but I’m pretty sure if you can see the bone you want to go to the hospital.” My friend Reid has a saying: “Having an internet connection and google does not make you a doctor.” The most emphatic thing I will say is: “I could be wrong, but I’m 97% sure that your brakes are not supposed to make that grinding noise.” I’m never 100% sure; I’ve felt 100% sure and been 100% wrong. Sometimes things have changed since the last time you were there. It turns out some kinds of root beer do have caffeine in them.
I’m a pretty smart guy. But I’m not a mechanic or a doctor or even a plumber. I approach everything assuming it can be understood, but I don’t start off assuming I understand. I’m not saying you shouldn’t leap into brand new things; in fact, I’ve made a career of it – sometimes having a lack of knowledge brings a fresh perspective. But some days, the smartest thing I’ll say all day is “I don’t know.”
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